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FAQ

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What is 1st Mpressions?

At 1st Mpressions we think it’s simple, why not shop from the store that already gets your style? Your Closet! Our stylists specialize in assembling new outfits with your existing clothing for special occasions or just because you really don’t need a reason to look good, right? Right!

Digital Closet

Taking some time to build your Digital Closet will be time well spent. By doing a little bit at a time eventually your entire closet will be created on your profile page. To make creating your Digital Closet easy and to save you time we have provided the basics and all you have to do is enter the quantity of that item. Your unique clothing items, such as graphic print T-shirt, Blazers, etc., we encourage you to take a few minutes and upload photos. By creating an accurate Digital Closet you will never wear the same thing twice, won’t have to worry about if an outfit goes together or not and won’t have to ask yourself, “What am I going to wear today.” How cool is that?

Closet Concierge

If you don’t feel like taking the pictures of your clothing/ accessories to upload to your Digital Closet simply email: ClosetConcierge@firstmpress.com to request for a Closet Concierge to do this task for you. A trained professional will come to your home to take pictures of the items you have selected and will upload them as well. He/She will be there for 1 hour and will take pictures and up load up to 60 items for $100. If you have any additional questions or would like to book this service, please feel free to contact the department at the email address above.

How am I getting charged?

Once you have registered, select your Style Pack you will then be charged the one time payment per occasion.

1) Pay Per Occasion

Pack #1: $60 per occasion you receive 1 new outfit options and 1 virtual styling session.

Pack #2: $80 per occasion you receive 2 new outfit options and 1 virtual styling session.

How do I take my measurements?

We use RAD FitKey to find out your body measurements. If you’d like to get new measurements for whatever reason just take a new front and back picture of yourself and upload it on to your profile page. With 2 business days new measurements will be automatically inputted on to your profile.

 

Payment forms

We accept: Visa, Master Card and American Express

Is it safe to use my credit card on your site?

Yes! Our website features an SSL secure connection during the transaction, keeping your information secure and private. Your card information is never stored on our servers and always accessed using a secured token.

Billing

For Pay Per Occasion billing will occur once you have selected your Style Pack.

Refund Policy per occasion

We want you to be happy and feel like you just went shopping without spending a bunch of money and without leaving your home. If you are not satisfied with what your stylist created for you please email: customerservice@firstmpress.com and let us know what happened. We will either refund the full amount or assign a credit for you to use in the future. Refunds take 7-10 business days, depending on your personal banking.

Discount Codes for Shopping Catalog

Coming soon

Gifts

How do I purchase 1st Mpressions as a gift?

We have letter pressed gift cards that we can mail through the USPS. We can also email electronic gift cards that you can forward to the giftee or print out for later gifting.

How do I reset my password?

Click on Sign In at the top right of the page. Then click on “Forgot password.” Enter the email address you used to create your account. We’ll send you an email with a link allowing you to reset your password.

Press

Who do I contact to discuss press or other opportunities?

Please email us at: press@firstmpress.com

Additional Questions

If you have a question, it has been answered above, statistically speaking. But, if we haven’t already answered your questions then email us at: style@firstmpress.com or give us a call at (415) 987. STYL [7895] 7:00am to 6:00pm (PST) Monday through Saturday.

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